Remote Support Links

If we’ve asked you for remote access, you’ve come to the right page to set it up. Click on the appropriate link below:

  Macintosh Quick Support     Windows Quick Support

Instructions

Once the download completes, please open the application. For Macs, you may be asked to confirm, as shown in the screen shot below. Click Open.

The application will open, and retrieve a unique ID for your machine. That’s all we need to be able to connect to you. Don’t worry about the password.


Unattended Access

If we asked you to install unattended access, you’ll need to install one of the following Host applications:

  Macintosh Host     Windows Host